Overview
At Swadvir, we take pride in the quality of our products. Since we deal in perishable food items, our return policy is designed to ensure freshness and food safety while protecting your interests.
Return Eligibility
- The product was received in a damaged or spoiled condition.
- The wrong product was delivered.
- The product is significantly different from the description on the website.
Return Window
You must report the issue within 48 hours of receiving the product.
How to Initiate a Return
- Contact us via our Contact Page, email, or WhatsApp.
- Provide your order number and clear photos/videos showing the issue.
- Do not dispose of the product until our team reviews your request.
- Our team will respond within 24 hours.
Non-Returnable Items
- Products that have been opened, consumed, or partially used.
- Return requests raised after 48 hours of delivery.
- Products damaged due to improper storage by the customer.
Return Resolution
- Full Replacement: A fresh product shipped at no extra cost.
- Full Refund: Refunded within 5-7 business days.
- Partial Refund: If only part of the order is affected.
Contact Us
- Email: contact@thecraveindia.com
- Phone: +91 6900 723 025
Swadvir